This policy tells you how we collect information about you and what we do with it

In summary, we’ll only ever collect information you give us permission to use, we’ll never sell it to anyone, and if you ask us to delete it from our records, we’ll do that right away. The rest of the policy explains this in more detail.

We might change this policy to make sure it’s up-to-date.

 

The information we collect and what we do with it

There are two ways we might collect information from you:

• When you visit this website

• If you use the contact form to send a message

 

1. When you visit this website

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The information we collect:

We use Google Analytics to collect details about how you use the website – like the pages you visit, and how long you spent reading them.

It collects details about how you’re accessing the website – like the city you’re in, the device you’re using, and your internet browser and operating system.

It also collects your IP address, but it collects it in an anonymised form. None of this information could be used to identify you.

Google Analytics collects this information through cookies. You can find more information about these in our cookie policy, and in Google’s developer guides.

 

What we use it for

To get a better understanding of how people find our site in the first place, and then how they find their way around it. By seeing how you use our website, we are better able to understand our customers and improve what we do.

 

How we store it

Google Analytics stores information about the pages you visit and how you’re accessing them on their database, which is what we can see when we log in.

 

Who we’ll share it with

We can’t access any information that could be used to identify you. So, we can’t share it either.

 

How long we’ll keep it for

Google Analytics will keep your information on their database.

If you want to, you can stop Google Analytics from tracking your journey on our website. To do this, visit https://cookies.insites.com/disable-cookies/.

This will disable Google Analytics on any website you visit, not just ours.

You can find out more about how Google Analytics uses your information in their privacy policy.

 

2. If you use the contact form to send a message 

 

The information we collect:

We’ll ask for your email address and your name.

 

What we use it for

To respond to your message and send you emails every now and again about content we think

you’ll be interested in.

 

How we store it 

When you use the Contact form, the name and email address you give us will be stored by Wix, who host our website and we’ll also store the information you give us on a database held on our server which is backed up. Other than Wix and us, no other company has access to this information. 

 

Who we’ll share it with

Apart from Wix, no one. We’ll never share your email address with anyone else.

 

How long we’ll keep it for

Your email address will stay on our server for as long as we continue to use it to send our emails, or until you unsubscribe.

You can unsubscribe from our emails at any time. You can do this by clicking the ‘unsubscribe’ link on our website. Or you can email us at welcome@touvla.co.uk  – just make sure you do this from the email address you first used to subscribe.

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About this website’s server

Our website is hosted on the Wix.com platform. 

 

Our third party data processors

We use third parties to process personal data for us:

Wix.com provides us with the online platform that allows us to showcase our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Here’s their privacy policy.

They do not have permission to use your information for their own purposes.

 

Where do you store my personal data?

When you contact us via our website, we will store or transfer your personal data (your name and email address) within the UK. This means that it will be fully protected under the Data Protection Legislation.

As mentioned above, your name and address will have been forwarded from our website hosts, Wix.com, which is based in Israel, outside the EEA. We understand and have contracted with Wix.com on the basis that Israel’s levels of data protection are deemed ‘adequate’ by the European Commission. More information is available from the European Commission.

 

If there’s a data breach

If there’s a data breach of this website’s database, or any of our third party data processors, we’ll let you and the Information Commissioner’s Office (ICO) know within 72 hours.

 

Your data rights

Personal data is any information that could be used to identify you. You have a right to see any personal data we hold about you, get a copy of it, update it if it’s wrong, or ask us to delete your details from our records.

To do any of these things, drop us a line at welcome@touvla.co.uk .

 

The data controller

The data controller is us, Touvla Limited.

We are registered in England and Wales and our company number is: 13485055.

Our registered office address is: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

Get in touch if you’ve got any questions.

If you’ve got any questions about this policy, send us an email at welcome@touvla.co.uk .